Steamboat Inn Employment Information

The Location

Steamboat Inn is located in Southern Oregon on Hwy 138, also known as the highway of waterfalls, 38 miles east of Roseburg. We are approximately 2 hours from Eugene, Bend or Medford and four hours from Portland. We are on the North Umpqua Trail, right on the river, and within driving distance of waterfalls, swimming holes, lakes, a hot springs, and Crater Lake National Park. Roseburg has shops, entertainment options, wineries, and more. Our property consists of three separate sections - The main inn, library, cabins and suites right off the highway, the Hideaway Cottages tucked in the woods up Steamboat Creek Road, and the Campwater and staff houses across Mott Bridge along the other bank of the river. Staff housing is one mile from the main inn.

Restaurant Hours

Beginning March 7, the restaurant is open to the public on weekends (Friday dinner, Saturday breakfast, lunch, dinner, Sunday breakfast, lunch) but still serve hotel guests daily. From Mother’s Day weekend to Halloween the restaurant is open to guests and public daily 8am-8pm. The service schedule is 8am-11am breakfast, 11am-3pm lunch, 5pm-8pm dinner. In November we go back to the weekend schedule and close for the season after Thanksgiving weekend.

Shifts are typically 7am-4pm day and 3pm-10pm evening. Ending times are approximate as it varies due to cleanup or lingering guests.

Hotel Hours

The front desk is open 8am-8pm daily. Check in time is 3pm. Check out is 11am.

The front desk shift is 7:45 am to 3:30pm. Housekeeping shifts are usually 10am-5ish for most with one person on the early morning duties starting at 7am.

FAQ

I don’t have a vehicle. Why is that required?

Staff housing is one mile from the main inn. While that is a walkable distance, it is a busy highway with no shoulder. It is unsafe to walk, especially in the dark. You will also want transportation to enjoy the area or town on your days off and to do shopping/errands. We have tried having employees without vehicles in the past and it has failed every time. The only exception are couples or friend teams that share a car between two people.

I have a well behaved pet. Can I bring it?

Unfortunately, no. As the houses are shared, pets can be a problem with other staff. Also, every time we have made an exception to this rule there has been damage so all pets are a hard no.

When is payday?

Payday is on the 5th and 20th of every month. The pay period of the 1st to the 15th is paid on the 20th and the pay period of the 16th through the end of the month is paid on the 5th. Pay rates vary by position. House tips are included on paychecks. House tips are when guests tip on their entire stay at check out. That money is pooled and divided among all employees based on hours worked each pay period. It is usually $1.50-$3 per hour bonus. All employees must claim their cash tips, it’s the law. Oregon is not a tip credit state so even tipped employees must make at least minimum wage regardless of the tips they receive.

What is staff housing like?

Staff houses are three bedroom houses with a living room, kitchen and one bathroom. They are furnished, have the kitchen basics, and a washer/dryer. Rooms are private and have a twin bed. There is a couple room available with a king or that room can be shared by friends with the bed split into two twins. Staff houses are coed. There is no charge to live in staff housing. Staff is expected to be respectful of roommates and the property. There is absolutely no smoking or vaping inside any building on the property.

Is there cell and internet service?

There is no cell service for 20 miles in either direction. We just can’t get a signal. Our only option for internet is satellite and it is garbage. We do have it at the main inn. We tried to have internet installed at the staff houses last year but it didn’t work. We will try again this season but can’t promise anything. Plan on having no to limited internet here. Even Starlink doesn’t work. Again, if that changes we will put internet in the staff houses. Each staff house does have a TV in the living room with a DVD player and DVDs but no cable/dish service. Being located deep in a river canyon surrounded by trees and mountains has advantages and disadvantages.

Who do I report to?

The owners Melinda and Travis Woodward live onsite and are hands on owner operators. Melinda handles restaurant operations while Travis handles housekeeping/grounds/maintenance. One or both of them are available daily for any issue or question.

What is the uniform requirement?

Front of House Uniforms and Dress Code: Shirts: Shirts are provided by the company. All shifts wear Steamboat polos for regular service. Steamboat button up shirts or polos are allowed for evening server shifts and front desk (all shifts). The special event uniform for all front of house staff is a Steamboat button up shirt regardless of time of day unless otherwise informed by management. For cool weather, a Steamboat fleece is allowed. For all uniform shirts the top button may be unbuttoned but all the rest must be buttoned. Servers and bussers are to use a provided apron. Aprons are to be worn as designed, if they have neck straps they must be worn as full aprons and not folded down or altered. Aprons are encouraged but optional for front desk/hosts. Aprons will be washed by the housekeeping staff. Pants: Pants should be slacks and must be black. Absolutely no denim. Pants should not be inappropriately low or tight. Leggings, athletic wear, sweat pants, and pajama pants are not allowed. Black skirts or shorts that are knee length or longer and the appropriate style and capri length pants are allowed. No bottoms of any style should expose the buttocks/undergarments at any point including when bending or stretching as a normal part of the job duties. Shoes: Shoes must be black. Shoes must be non slip and open toes are never allowed. Hats: Steamboat Inn hats are allowed for day shift only. Exceptions for managers: Managers may wear Steamboat button up shirts during regular service. Pants may by dark grey and/or have pinstripes but all other regulations apply. Shoes may have patterns as long as they conform to the Steamboat image and color palette and meet all other requirements.

Back of House Uniforms and Dress Code: Shirts: All shifts and positions wear Steamboat shirts for regular service. The special event uniform for all chefs is a provided Steamboat chef coat unless otherwise informed by management. Grey Steamboat Staff shirts are provided by the company. Steamboat shirts sold in the gift shop are also acceptable and can be purchased at a reduced rate. Aprons are provided for all positions. Chef coats and aprons will be washed by the housekeeping staff. Pants: All positions are required to wear black chef pants. This includes prep cooks and dishwashers. Pinstripes are allowed. Jeans, athletic wear, leggings, pajama pants and other pants or shorts are not allowed. Pants should not expose the buttocks/undergarments at any point including when bending or stretching as a normal part of the job duties. Shoes: Shoes must be black. Shoes must be non slip and open toes are never allowed. Hats: Steamboat hats are allowed. One hat is provided.

Housekeeping Uniforms and Dress Code: Shirts: All shifts and positions wear Steamboat Staff shirts. Grey Steamboat Staff shirts are provided by the company. Steamboat scrubs are also allowed. For cool weather, a Steamboat Staff hoody is allowed. A black, white, grey, or burgundy long sleeved shirt under the Steamboat Staff shirt is allowed in cool weather. Steamboat aprons (grey or white) are allowed and encouraged. Pants: Black slacks or dark jeans are preferred. Capri length is allowed. Knee length or longer shorts are allowed as long as they conform to all other rules. Leggings are allowed but should not be sheer when bending over/stretching. Athletic pants, sweatpants, and pajama pants are not allowed. Cutoff pants and/or holes are not allowed. No bottoms of any style should expose the buttocks/undergarments at any point including when bending or stretching as a normal part of the job duties. Shoes: Shoes should be non slip and open toes are never allowed. Shoes should not look excessively worn or dirty. Slip on shoes are recommended. Hats: Steamboat ball caps are allowed.

Landscaping/grounds Uniforms and Dress Code: Shirts: Steamboat shirts are required. Grey Steamboat Staff shirts are provided by the company. Shirts may be long or short sleeved depending on weather and safety. Steamboat shirts sold in the gift shop are also acceptable and can be purchased at a reduced rate. For cool weather, a Steamboat Staff hoody is allowed. A black, white, or grey long sleeved shirt under the Steamboat Staff shirt is allowed in cool weather. Pants: Leggings, athletic pants, pajama pants, and sweatpants are not allowed. Cutoff pants and/or holes are not allowed. Denim work pants are allowed. Shorts are allowed as long as they do not pose a safety hazard and are not more than two inches above the knee. Athletic shorts are not allowed. Shoes: Open toed shoes are never allowed. Hats: Steamboat hats are allowed. Rain hats, sun hats, and warm hats are allowed depending on the weather.

Are tattoos allowed? What about hair?

Grooming (all staff): Any employee with hair long enough to be pulled back must wear it pulled back and in accordance with health regulations. This regulation includes all restaurant and housekeeping staff at all times and landscaping staff when using equipment or working indoors. Hair should always be neat and clean. As long as any employees hair meets health and safety regulations, color or style is irrelevant. Beards must be well groomed. Facial hair should never pose a safety or hygiene risk. Perfume, cologne, and body spray are not allowed. Heavily scented detergents, fabric softeners, and/or laundry additives should be avoided. Jewelry should be appropriate for the work environment and not pose a safety risk. Fingernails must be kept neat and trimmed to a reasonable length. Chipped nail polish is not allowed. Visible tattoos are allowed as long as they are not deemed by management as offensive to co-workers, guests, vendors, or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature.

The River

Steamboat Inn is located in the middle of 31 miles of fly-fishing only Wild and Scenic Designated water on the North Umpqua River which is also known to many as The Emerald Jewel. It boast more rapids per mile than other local rivers including numerous class II and III rapids. The pristine scenery and unique geologic formations can't be topped. All staff houses are located on the river and have access to the North Umpqua Trail and the river.

The Lodge

From humble beginnings as a tent camp and pack mule train stop, the lodge has grown to a beautiful location surrounded by forest and gardens. The main building houses the kitchen, dining room/lobby/gift shop, and owners apartment. The Library/Bar and housekeeping building is adjacent.

The Restaurant

Filled with wood and charm, the restaurant has 2 indoor seating areas, a beautiful and very popular outdoor seating area, the gift shop, and the front desk. The historic sugar pine table was made in the 1930’s and seats 18.

The Kitchen

Our kitchen is small but efficient. There is a walk in with several reach ins. The gas range has 6 burners and two ovens. There are two flat tops and a large separate burner for soups/pasta. There is no deep fryer. The back prep area has its own reach in, prep sink, hand wash sink, and convection oven. Dry storage is just out the door in the housekeeping building with the walk in freezer and two reach in freezers.

The Library

The Library is also a bar and coffee shop.

The Cabins

There are eight River View Cabins located below the main lodge building and above the North Umpqua River. A deck overlooking the river connects all 8. All cabins have a bathroom with a shower and a king bed that can be split into two twin beds.

The Suites

The two suites have similar floor plans. They have a king bed, large soaking tub, living room with gas fireplace, bathroom with a shower, and a kitchenette. They also have private decks overlooking the river.

The Cottages

Located about a half mile from the main lodge, the five Hideaway Cottages are tucked in the trees of the Umpqua National Forest. All have a king bed downstairs and an upstairs loft with a king bed that can split into two twins. They all feature wood burning fire places, a living room, and a kitchenette. Two units have showers, three have Japanese soaking tubs.

The Houses

The Campwater Houses are on the opposite side of the river from the main lodge across the Mott Bridge. There is river access from each. They have three bedrooms, living and dining rooms, full kitchens, wood stoves, and 1.5 bathrooms.